data protection
Principle and scope
This data protection information relates to the processing of personal data in connection with visits to the websites at https://tbs-swiss.com. In order to be able to use our websites and the associated online services or online applications (collectively referred to as services), we process your personal data (hereinafter also referred to as 'data'). Please note that this data protection information does not apply to websites of other providers to which our website may be linked.
Personal data refers to information that relates to an identified or identifiable natural person. Certain categories of particularly sensitive personal data, such as health data, are particularly protected by special legal provisions. The term processing covers all operations related to your data, including collection, storage, use, disclosure, archiving or deletion. When processing data, we adhere to the Federal Data Protection Act (DSG), the corresponding implementing regulation (DSGV) and other applicable data protection laws (e.g. the European General Data Protection Regulation, GDPR), insofar as these are applicable.
Below we would like to explain to you what data we collect, for what purpose we use it and what rights you have in relation to your data. If you send us data about third parties, we assume that you are authorized to do so and that the data sent is correct. We therefore ask you to inform the third parties concerned about the processing of their data by us and to give them a copy of this data protection information or the relevant product information. If we inform you of an updated version of these documents, we ask you to also pass on these new versions.
Our employees are regularly trained in data protection issues and are subject to a duty of confidentiality. In addition, compliance with data protection regulations is monitored by our data protection department.
Responsible bodies and contact
Responsible for the processing of data described in this privacy policy is:
TBS Swiss GmbH
Kupfenstrasse 44
8722 Kaltbrunn
If you have any questions or concerns regarding the processing of your data or your data protection rights, please contact us:
TBS Swiss GmbH
Data Protection Office
Kupfenstrasse 44
8722 Kaltbrunn
Email: info@tbs-swiss.com
Processed data
We attach great importance to the protection of your personal data. When you use our website and services, we primarily process the data you send us that is necessary for use, as well as the information we collect directly (see below).
When you use our website and services, we collect metadata, such as information about your browser (type and version), your device type (e.g. smartphone or tablet) and your IP address. We also collect access data, also known as log data. This includes the name of the website accessed, the date and time of access, the amount of data transferred, notification of a successful retrieval, information about the operating system and details of the last website visited.
We only store and process further personal data if you send it to us when using services and tools (e.g. contact form). Further data protection-relevant information for specific tools can be found further down in this data protection declaration.
Purpose
We process your data exclusively for the purposes that we communicated to you when collecting your data, as well as for other purposes compatible with these purposes. You can find more information about the basis of our data processing further down in this privacy policy.
Processing of data
We process your data for various purposes in connection with communication with you. This includes in particular answering inquiries, asserting your rights and contacting you if you have any questions. We primarily use communication data and master data, as well as registration data in relation to offers and services you use. This data can be stored for documentation purposes, training, quality assurance and inquiries.
We also process data for marketing purposes and to maintain customer relationships. We can send general or personalized information about our offering to our users, for example in the form of irregular contacts by email, post or telephone, as well as through other channels for which we have contact information from you. You have the option at any time to reject such contacts or to refuse or revoke your consent to be contacted for advertising purposes. With your consent, we can tailor our online offering more specifically to the needs of our users.
Furthermore, we may use your data for market research, to improve our online offering, our services and, if necessary, for product development.
Finally, we may also store and process your data for security reasons and to control access to our website.
Log files
We mainly use data to create server log files in order to carry out statistical evaluations for the operation of the website, to ensure the security of the IT systems and to optimize the website. We primarily use log data for this purpose. The legal basis for this data processing is our legitimate interest in offering you a safe and smooth user experience at all times. We also reserve the right to subsequently review the log data if there is concrete evidence of illegal use.
contact form
If you contact us via the contact form, we will record your contact details in order to process your request and answer any questions you may have. This data is transmitted in encrypted form.
If you have provided us with your email address or have contacted us directly by email, we may also send you information by email related to processing your concerns and questions.
The legal basis for processing your data is our legitimate interest in being able to process your online request efficiently and effectively. If the aim of the email contact is to conclude a contract, the data processing is based on the initiation of this contractual relationship.
Chat function
If you use the live chat, we process your input to answer your request. The content and purpose of the communication are determined by the message content you provide or your request.
The legal basis for the processing of your data is our legitimate interest in providing you with attractive online advice on our website.
Blog with comment function
We use a blog with a comment function on our website.
Newsletter
On our websites you have the option of subscribing to our newsletter to receive regular information about us and our offers and services. When you sign up for the newsletter, your contact details from the input form will be sent to us. By ordering the newsletter, you give us your consent and at the same time acknowledge our data protection information.
The legal basis for processing your data is our legitimate interest in actively informing you with current information about us based on your interest expressed by registering. You have the option of revoking your consent to receive the newsletter in the future at any time. To do so, simply click on the corresponding link at the end of each newsletter sent to you.
Bexio
Customer data can be integrated from our website into Bexio (Bexio AG, Alte Jonastrasse 24, 8640 Rapperswil, Switzerland). This is especially the case if a contractual relationship is established between us. The data can be stored in Bexio to increase efficiency.
The legal basis for processing your data is our legitimate interest in optimizing processes. Further information on the data protection regulations in Bexio can be found under the following link: www.bexio.com/de-CH/richtlinien/datenschutz
HubSpot
Customer data can be integrated or further processed from our website in HubSpot (HubSpot, 2 Canal Park, Cambridge, MA 02141, United States). The data can be stored in HubSpot in order to increase the efficiency of the collaboration between us and you as a customer.
The legal basis for processing your data is our legitimate interest in optimizing processes. Further information on HubSpot's data protection regulations can be found at the following link: legal.hubspot.com/privacy-policy
Shopify
We use the Shopify service from Shopify International Ltd., Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland for our online shop. shopify.com is a cloud-based platform for creating, publishing and hosting e-commerce websites. Further information on the data protection provisions for wix.com can be found at the following link: https://www.shopify.com/de/legal/datenschutz.
marketing
We may use your data to occasionally inform you about news, new products, services or other services from us and our partners that may be of interest to you.
If you do not wish to consent to the use of your data for marketing purposes, you can inform us accordingly or refuse or withdraw your consent to receive marketing information.
Book appointments online
We may offer you services on our website for which the provision of personal data may be mandatory. An example of such a service is the online arrangement of meetings or consultation appointments. In these cases, we primarily process master and communication data and sometimes other information that is necessary to process your request. We may also save your data so that we can refer to it in follow-up communication. We can also support you in using our services by contacting you.
The legal basis for processing your data is our legitimate interest in being able to offer you an attractive service for online appointment coordination. You can revoke your consent at any time. The legality of the processing of your data until you revoke your consent is not affected by the revocation.
Cookie preferences
We provide you with the option of adapting the use of cookies on our website to your needs via the Cookie Preference Center or of withdrawing your consent to the use of cookies. In addition, most browsers have the option of being warned/informed when cookies are set or of completely blocking cookies. If you would like to receive a complete and up-to-date overview of all third-party access to your browser, specific browser plug-ins provide you with this function.
Our website or other online publications of ours may include content from third parties, such as maps from Google Maps, fonts from Google Fonts or videos from Vimeo. This means that your IP address will be communicated to these providers. Certain external services may only be activated after your explicit confirmation.
We integrate this external content to provide you with useful information or functions or to optimize your user experience. We do not process any further data. Our legitimate interest in offering you this content or functions is therefore the legal basis for this data processing.
We strive to only integrate external providers who use your IP address exclusively to deliver the content. However, we have no influence on the possible storage and processing of your IP address by the third-party providers. For this reason, we refer to the data protection declaration of the relevant service for data processing by the respective third-party provider. You can find further information on individual setting options relating to your privacy here.
Google Fonts
We may use Google Fonts on our website to display selected fonts as well as icons and symbols on our website. This is a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
Further information about Google Fonts can be found at the following link: developers.google.com/fonts/faq/privacy?hl=de
User accounts
We may create user accounts for users on our website.
Google Analytics
We may use Google Analytics and Google Tag Manager on our website. This is a web analysis service and supporting tool provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
Google Analytics uses cookies to analyze your use of our website. The usage data generated by the service is transferred to servers in a Google data center and stored there as standard. It is possible that additional personal data will be collected via Google Analytics and Google Tag Manager and that this data will be passed on by Google to third parties if this is required by law or if third parties process the data on behalf of Google. We ourselves do not pass on any personal data to Google without your consent.
The legal basis for processing your data is our legitimate interest in analyzing user behavior to optimize our offering. Further information on Google Analytics and Google Tag Manager can be found at the following link: support.google.com/tagmanager/?hl=de#topic=3441530
IP anonymization
Your IP address is anonymized by default on our website before it is transmitted to Google. This is done by only transmitting your address in abbreviated form. In exceptional cases, your address may be transmitted in full and only shortened in the Google data center.
Google Ads Conversion Tracking
We may use Google Ads on our website in conjunction with Google Conversion Tracking. This service is offered by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). When you access our website via a Google ad, Google Ads places a cookie on your device. When you visit certain pages on our website, Google and we use the cookie to recognize that you clicked on the ad and were redirected to the corresponding page. Each Google Ads customer receives their own cookie, which is not used for personal identification.
The information collected by the conversion cookie is used to create conversion statistics for Google Ads customers and to analyze your surfing behavior for marketing purposes. This enables us to adapt our advertising offers to your interests. However, no personal information is transmitted that can be used to directly identify you.
The legal basis for processing your data is our legitimate interest in better tailoring our advertising offers to our users. Further information on conversion tracking and general details on Google Ads and the Google Marketing Platform can be found under the following links:
- support.google.com/google-ads/answer/6095821?hl=en
- ads.google.com/home/
- marketingplatform.google.com/about/
Google Maps
We can integrate maps and services from Google Maps on our website. When you use our website in Switzerland or in the European Economic Area (EEA), the map services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). When you use our site in another country, the service is provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). The integration of Google Maps on our websites enables us, for example, to show you an interactive map directly on our site, which makes it easier for you to geographically locate the address we publish.
When you use Google Maps, your IP address is communicated to Google. Google can link your data to your Google user account if you are logged in at the time. If you do not want this to be linked to your Google user account, you have the option of logging out of Google Maps in your Google account.
The legal basis for processing your data is our legitimate interest in providing you with useful information, facilitating location-based searches and automatically adding address data.
Further information about Google Maps can be found at the following link: blog.google/products/maps/
Google Remarketing
We can integrate Google remarketing services on our site. These services are provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland), a subsidiary of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
Google Remarketing uses cookies to show you interest-based advertisements when you visit our website as part of the Google advertising network. This allows you to see advertisements on other websites that are also connected to the Google advertising network that are related to content that you have previously viewed on our website. If you do not want to use Google's remarketing function, you can deactivate it by making the appropriate settings on Google. We do not pass on any personal data to Google without your consent.
The legal basis for processing your data is our legitimate interest in better tailoring our advertising offers to our users. Further information on Google Remarketing can be found at the following link: support.google.com/google-ads/answer/2453998?hl=de
Hotjar
We may use functions of the web analysis service of Hotjar Ltd. (Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta) on our website to better understand your needs and to optimize the offer and the customer experience on this website.
By using Hotjar technology, we gain insights into your experiences (e.g. usage time of certain content or attractiveness of links) and can optimize our offering and your user experience based on this.
To generate data on the use of our website, Hotjar uses cookies and other data points (anonymized IP address, screen size and resolution, browser details, geographical position, etc.). Hotjar then generates and stores an anonymized user profile. If you do not want the data described to be collected and transferred to Hotjar, you can prevent this by using a browser plug-in. You can find the corresponding plug-in at the following link: hotjar.com/de/legal/policies/do-not-track/
The legal basis for processing your data is our legitimate interest in analyzing user behavior to optimize our offering. Further information about Hotjar can be found at the following link: hotjar.com/privacy
Social Media Plug-ins
We can integrate services from various social media on our website, which are usually recognizable by the corresponding company or network logos.
When you use these services, your IP address will be communicated to their providers. The providers can use the IP address to link your data to your social media user account, provided you are logged in at the time. It is also possible that your IP address will be stored by the providers even if you are logged out or do not have a corresponding social media account.
The legal basis for the processing of your data is our legitimate interest in providing you with attractive social media-related tools on our website.
Facebook Pixel
We may use the Facebook Pixel and Facebook Retargeting from Facebook Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland), a subsidiary of Facebook Inc. (1 Hacker Way, Menlo Park, CA 94025, USA) on our website.
The Facebook pixel stores a tracking cookie in the user's browser, allowing us to track your behavior during your visit to our website. In addition, interest-based advertisements (Facebook retargeting) can be displayed and user profiles (profiling) can be created. If you have a Facebook account and do not want the data described to be collected and transferred to Facebook, you have the option of deactivating this function using the following link: facebook.com/ads/preferences/?entry_product=ad_settings_screen
The legal basis for processing your data is our legitimate interest in analyzing user behavior to optimize our offering and, if necessary, to better tailor our advertising offers to our users. Further information on the Facebook Pixel can be found at the following link: facebook.com/about/privacy/.
We may use the LinkedIn pixel of LinkedIn Ireland Unlimited Company (Wilton Place Dublin 2, Ireland) on our website.
We can use the LinkedIn pixel to track your behavior while you visit our website. The usage data generated by the service is transferred to servers in a LinkedIn data center and stored there by default, allowing us to optimize our offering and your user experience based on this. The information collected by LinkedIn can be used to measure the effectiveness of ads and to display LinkedIn advertising. LinkedIn may link your data to your LinkedIn user account if you are logged in at the time. If you do not want LinkedIn to collect data, you have the option of adjusting the settings in your LinkedIn account using the following link: https://www.linkedin.com/psettings/.
The legal basis for processing your data is our legitimate interest in analyzing user behavior to optimize our offering. You can find further information at the following link: linkedin.com/legal/privacy-policy
Your rights
You have the following rights in accordance with applicable data protection law and under certain conditions:
Right to information: You can request information from us as to whether we process your personal data and, if so, which data this is.
Right to rectification: You can ask us to correct inaccurate data or complete incomplete data.
Right to erasure: You can request that your data be erased. However, please note that certain legal provisions or legitimate interests may limit our obligation to erase it.
Right to data portability: Under certain conditions, you can request that we provide you with the data you have provided in a structured, common and machine-readable format.
Right to withdraw consent: If the data processing is based on your consent, you can withdraw this consent at any time. Please note that the withdrawal does not affect the legality of the data processing carried out up to the time of withdrawal.
Right to object: You have the right to object to the processing of your data, in particular for direct marketing purposes or legitimate interests, under certain circumstances.
Right to complain: If you do not agree with the way we handle your data, you have the right to contact our data protection officer or the responsible data protection supervisory authority at edoeb.admin.ch.
Please note that these rights are subject to statutory requirements and that exceptions and limitations may apply. To exercise your rights, you can contact us in writing or by email at the address below.
TBS Swiss GmbH
Data Protection Office
Kupfenstrasse 44
8722 Kaltbrunn
Email: info@tbs-swiss.com
SSL
Due to the technical structure of the Internet as an open network, secure transmission of your data cannot be guaranteed in all cases. If you send your personal data to us, you do so at your own risk.
To ensure the protection of your transmitted data, we use encryption mechanisms in accordance with the current security standards (Transport Layer Security, TLS). TLS is a protocol for secure data transmission on the Internet and is supported by most browsers. It uses the public key method, in which data is encrypted with a publicly accessible key and can only be decrypted again with a specific private key. Most browsers use a key symbol or padlock to indicate whether a connection is secure.
We take various technical and organizational security precautions to ensure the protection of your data within our system. However, we would like to point out that despite these measures, there is a risk of data loss, unauthorized access to or manipulation of the data by third parties. Please also note that certain network sections and your computer are outside of our controllable security area. As a user, you are responsible for informing yourself about the necessary security precautions and taking the necessary measures within your sphere of influence. We are fundamentally not liable for any damage caused to you by data loss or manipulation.
Storage of data
We only store your data for as long as it is necessary for the purposes we have stated or as long as we are legally or contractually obliged to do so. Data that is no longer necessary for the purposes stated in the future will be deleted or alternatively anonymized as part of our regular data maintenance.
Update
This data protection information is not part of the contract and can be amended by us at any time. The version published here applies in each case.
Last updated on November 27, 2023
Loading...